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Thank you for shopping at WhatDigit.com.
We strive to provide high-quality digital products and services that meet your needs. Because our products are digital and instantly accessible, certain refund restrictions apply. Please read this policy carefully before making a purchase.
All products on WhatDigit.com (including templates, software, eBooks, graphics, AI tools, and other digital downloads) are delivered instantly after payment.
Due to the intangible and non-returnable nature of digital goods, we do not offer refunds once a product has been downloaded or accessed.
However, refunds may be granted under specific circumstances, as outlined below.
You may be eligible for a refund if:
The product was not delivered due to a technical issue from our end.
You were charged twice for the same purchase.
The file or product is corrupted, missing content, or unusable, and the issue cannot be resolved through support.
A duplicate order was placed accidentally.
To be eligible, you must contact us within 7 days of purchase with valid proof of payment and details of the issue.
Refunds will not be issued for:
Buyer’s remorse or accidental purchases.
Incompatibility with your system or software (please check requirements before purchase).
Misuse, modification, or unauthorized sharing of products.
Failure to use the product or change of mind after download.
Vendor-specific issues (for multi-vendor purchases, please contact the respective seller first).
If your refund request meets the criteria:
Contact our support team at support@whatdigit.com.
Provide your order ID, payment receipt, and reason for the refund.
Our team will review and respond within 3–5 business days.
Approved refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider.
As a multi-vendor marketplace, some products are sold directly by third-party vendors.
Each vendor may have its own refund terms.
In such cases:
Refunds must first be requested from the product vendor.
WhatDigit.com will step in only if the vendor fails to respond within 7 days.
We aim to maintain fairness and transparency between buyers and sellers.
If you subscribe to a WhatDigit plan (e.g., membership, premium tools, or AI services):
You can cancel anytime before renewal to avoid future charges.
Refunds are not issued for partial or unused subscription periods.
Free trials, if available, should be used to evaluate the service before purchasing.
For refund-related questions or issues, please contact:
📧 support@whatdigit.com
🌐 www.whatdigit.com
We are always here to help and ensure your experience with WhatDigit is smooth, fair, and transparent.