Refund policy

Last Updated: October 2025

At WhatDigit.com, we aim to provide a transparent, fair, and secure shopping experience for all our users.

Because our products are digital and instantly downloadable, refunds are handled differently from physical goods.

Please read this Refund Policy carefully before making a purchase.

1. Nature of Digital Products

All products sold on WhatDigit.com — including templates, eBooks, digital bundles, designs, and software — are non-tangible digital goods that are delivered electronically and cannot be physically returned.

Once a product has been purchased and downloaded, it cannot be returned or refunded, as full access to the digital file is automatically granted.

2. Refund Eligibility

Refunds are only issued in specific cases where:

• You were charged twice for the same product (duplicate payment).
• The digital file is corrupted or cannot be accessed after purchase.
• The file is completely different from the description or preview shown on the product page.
• The download link fails to work, and our support team is unable to provide a functional file.

In all other cases, refunds will not be issued once the digital item has been accessed or downloaded.

3. Ineligible Situations

Refunds will not be granted under the following conditions:

• You changed your mind after purchase.
• You purchased the item by mistake.
• You do not have the required software, device, or technical knowledge to use the file.
• You no longer need or want the item.
• The product was downloaded successfully and matches its description.

As all products on WhatDigit.com are instantly accessible digital files, refunds cannot be processed for reasons unrelated to file defects or technical issues.

4. How to Request a Refund

If you believe you qualify for a refund, please contact our support team within 7 days of purchase at support@whatdigit.com with the following details:

• Your order ID or transaction number.
• Product name and link.
• A brief explanation of the issue (with screenshots or proof if possible).

Our team will review your case and respond within 3–5 business days.

If your request is approved, the refund will be processed to your original payment method within 7–10 business days, depending on your payment provider.

5. Seller Refund Policy

As a multi-vendor marketplace, some digital items are sold directly by independent sellers.

In such cases:

• Refund requests will be reviewed jointly by WhatDigit.com and the seller.
• We reserve the right to accept or deny refund requests based on file quality, delivery status, and product description accuracy.
• Sellers may be contacted for verification before approval.

6. Disputes and Chargebacks

We encourage you to contact us directly before filing any payment dispute or chargeback.

Unauthorized chargebacks for valid purchases may result in:

• Suspension or permanent ban of your account.
• Revocation of access to all previously purchased digital products.
• Reporting to the payment gateway for fraudulent activity.

We are committed to resolving all disputes amicably and fairly.

7. Technical Assistance

If you encounter issues accessing or using a product, please contact our support team before requesting a refund.

In most cases, technical problems can be resolved by providing a new download link or updated file version.

8. Contact Us

For all refund-related questions or technical concerns, reach us at:

📧 support@whatdigit.com

🌐 www.whatdigit.com

Our goal is to ensure that every customer has a positive experience with WhatDigit.com.

We appreciate your understanding of the unique nature of digital goods and thank you for supporting digital creators worldwide